On April 9, 2017, a passenger was forcibly dragged off a United Airlines flight from Chicago to Louisville, KY. The passenger, Dr. David Dao, had refused to give up his
ContinueThere are no secrets when it comes to customer service. Most people like a smile, eye contact, and a pleasant demeanor. It’s no secret that people like being listened to.
ContinueOrganizations depend on competent leadership to grow, prosper and ultimately survive. Typically, communication in the workplace will mimic and follow the communication style of the leaders. Therefore, it’s critical any
ContinueWhat is organizational communication? It’s a term that can elicit different definitions for different people. For simplicity’s sake, here is how I define organizational communication: Organizational communication is the way
Continue“Customer experience” is a widely used term, the definition of which can vary depending on the industry. For airports, the customer experience, or perhaps better labeled the “passenger experience,” refers
Continue2,300 years ago, the noted Greek philosopher Aristotle made a significant discovery when he successfully identified the three core tenants to persuade another human being successfully. Undoubtedly influenced by the
ContinueYou’re No Harvey Weinstein (not even close), but is your Communication Generating Unintended Consequences? Once again, tales of horrid misconduct and harassment have grabbed the headlines. If it’s at all
ContinueLast month, the NFL is held it’s annual draft in Philadelphia. The location, a stone’s throw from our neighborhood, was in front of the Philadelphia Museum of Art, home to
ContinueFor those who reside where winter’s imprint includes bare trees and prolonged icebox conditions, spring’s arrival is typically met with a gleeful enthusiasm. No matter how well one has adapted
ContinueIt’s Valentine’s Day, a day when we express our love, appreciation, and gratitude to those who bring value to our lives. So on this love day, here’s an inspirational
ContinueWhat can happen in 3 seconds? The difference between positive and negative, that’s all. At a recent conference held in Philadelphia, a panel devoted to the “Guest Experience” spoke to
ContinueMandating happiness? “You have to want to be here”, was a quote recently attributed to a Trader Joe’s manager when discussing an employee’s performance review. This quote came from an
ContinueConnecting to only almost-50% may win elections, but in organizations? Feel what you may about the election results (and folks are certainly feeling many ways) there’s a powerful lesson to
ContinuePlease send all email inquiries to info@shapirocommunications.com
Please make all phone inquiries to 215.805.1695
Shapiro Communications, LLC
245 S. 16th St.
Philadelphia, PA 19102
Brian Shapiro, President
(215) 805-1695 or bshapiro@shapirocommunications.com
Danette Wilson, VP Client Relations
(610) 850-5388 or dwilson@shapirocommunications.com
