Port of Portland (Oregon)
“Brian’s genuine passion for customer service and aviation are palpable…all participants left with great tools to enhance the passenger experience at PDX.”
– Walter Marchbanks, Customer Relations Manager, PDX
Life.io
“Brian kicked-off our annual retreat and led a communications workshop. The workshop was excellent – a good balance of thoughtful dialogue, lecturing and interactive breakout sessions. What stood out most was that several weeks later, team-members were still regularly referring to “Brian-isms”, little gems of wisdom Brian shared during our discussions.”
– Jon Cooper, CEO
Louisville Airport Authroity
“Brian provided us with an effective communication tool that we were able to put into use immediately. Brian’s hands-on style, humorous stories and practical approach to communication enabled our folks stay engaged and leave better able to serve our customers.”
– Karen Scott, Interim Executive Director, Louisville Airport Authority
The Chamber of Commerce for Greater Philadelphia
“Since working with Brian, we’ve all experienced and expressed greater empathy, authenticity, and intentionality around making the Chamber and the Arts + Business Council an engine for innovation and creativity in the region. Brian Shapiro is an impactful change agent!”
– Karin Copeland, Executive Director, Arts + Business Council & Vice President, Membership Engagement, Chamber of Commerce for Greater Philadelphia
Philadelphia International Airport
“The customer service training delivered by Brian was extraordinary – full of practical tips and highly interactive! The theatrical component woven throughout the workshop engaged the audience, even the critics!”
Keesha Lane, Training and Development Manager, Philadelphia International Airport
JPF Solutions
“I recently finished reading Brian Shapiro’s ‘EXCEPTIONALLY HUMAN: Successful Communication in a Distracted World’. It is outstanding. Just when you think you have heard and read it all, Brian brings this to market. Brian delves into the complicated arena of communications, with easily digestible ways of understanding how to navigate among all the distractions each of face everyday. Brian guides his audiences to become better communicators by drilling down on it as both an art and a science.”
-Jack Ferguson, President, JFP Solution, former President and CEO of PHLCVB
Southeast Pennsylvania Transit Authority (SEPTA)
“This year we decided to bring on Brian to help choreograph our Customer Experience Summit, with his unique blend of organization, entertainment and understanding of what it means to be Exceptionally Human in a service environment. By all accounts, the Summit was the best ever, with amazing and well-rehearsed presentations, insightful audience participation and visuals aides that helped bring the story into clear focus. I am more than thrilled with the efforts Brian brought to the program and hope we can work together again in the future.”
-Kim S. Heinle, Assistant General Manager, Customer Service & Advocacy
IBM
“The work we did with Brian allowed for a highly effective delivery of crucial sales education content. Participant ratings of the events were extremely positive. Brian’s ability to understand and address our needs, the flexibility to engage on very short notice and the subsequent follow through on the delivery are major contributors to the program’s success.”
Christian Dick, IBM Global Business Services, Learning and Knowledge, Global Learning Consultant Leader, Business Analytics & Strategy
Greater Philadelphia Hotel Association
“Your use of the performance really drove home the keys points. To this day, I hear my team referencing things that you spoke about, and they try to emulate what you taught in the class…It definitely left a lasting impression on the team.”
Derek Beckman, General Manager, Courtyard by Marriott @ The Navy Yard Philadelphia
The Board of Pensions of the Presbyterian Church (U.S.A.)
“The takeaways were very clear, and although in some cases quite common sense in nature, oftentimes those are the areas where people need a constant reminder, and the program at Shapiro does just that in a very unique fashion…Kudos to Brian Shapiro on his delivery!”
Lon Burke, Director, Business Innovation and Integration, The Board of Pensions of the Presbyterian Church (U.S.A.)
Philadelphia Industrial Development Corporation
“After attending Brian’s Listening Skills Workshop I’ve gained a better understanding for how important it is to have mutual respect when communicating with someone whether it be a supervisor,colleague, or a friend. I would recommend this workshop to everyone!”
Chamor Hollinger, Philadelphia Industrial Development Corporation, Philadelphia, PA
Center City Proprietors Association
“I invited Brian to present a program to our business association on Empathy and Technology in Business. He stepped up to our challenge to customize a creative and interactive program for our association. It was terrific! His performance was not only engaging and professionally executed, it was well organized, full of high quality tips and offered plenty of takeaways for the business owners to put into practice.”
Ben Frank, Executive Director, Center City Proprietors Association, Philadelphia, PA
Social Sales Link
“We brought Brian Shapiro into our group to teach us some valuable communication skills. Through Brian’s engaging personality, creative and innovative skits and eye-opening exercises that followed the presentation – our group learned some invaluable communication tools.”
Brynne Tillman, President, Social Sales Link, Greater Philadelphia Area
Public Interest Law Center of Philadelphia
“Informative, fun, interesting, engaging, and thought-provoking.”
Cheryl Mays, Public Interest Law Center of Philadelphia