EXCEPTIONALLY HUMAN EXPERIENCES!

Shapiro Communications is a professional development company that provides workplace communication workshops and training programs to clients across multiple industries. We ensure an organization’s communication practices produce the healthiest customer, employee, and client experiences possible.

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Who we work with

  • Transportation & Airports

  • Hospitality & Tourism

  • Corporate & Associations

  • Nonprofit & Government

THE LATEST SHAPIRO COMMUNICATIONS' BLOG

The High Cost of Poor Internal Communication
On April 9, 2017, a passenger was forcibly dragged off a United Airlines flight from Chicago to Louisville, KY. The passenger, Dr. David Dao, had refused to give up his

Why Invest in a Customer Service Training Program?
There are no secrets when it comes to customer service. Most people like a smile, eye contact, and a pleasant demeanor. It’s no secret that people like being listened to.

OUR CLIENTS' WORDS

SHAPIRO IN THE NEWS

Less Talk, More Communication

Broad Street Review – “It’s not what you say, it’s how you say it,” is something my mother knew, so she might not have needed communications expert Brian Shapiro, but most of us do.  In his book Exceptionally Human, Successful Communication in a Distracted World, Shapiro, a communications consultant and Penn faculty member in organizational dynamics, describes how spoken or written messages can be better understood and received, what he terms exceptionally human communication.

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Airport Aims to Make Good First Impression for Pope Visitors

6ABC.com – With that in mind 900 front line staffers are getting a refresher course on how to help potentially stressed out travelers. Brian Shapiro of Shapiro Communications, who helped in the training, explains, “Even if they don’t find that luggage at least the person knows that the folks here care about them.”

Read the Full Article on 6ABC.com >>

Airport, Hotel Employees Undergoing Special Training for Pope Francis

The Philadelphia Business Journal – The Philadelphia International Airport and the Greater Philadelphia Hotel Association will be working with Shapiro Communications in the months leading up to the World Meeting of Families and the papal visit.

Read the Full Article on Philadelphia Business Journal >>

REACH OUT
TO SHAPIRO COMMUNICATIONS

Email: info@shapirocommunications.com

Phone: 215.805.1695

Shapiro Communications, LLC
245 S. 16th St.
Philadelphia, PA 19102

Brian Shapiro, President
(215) 805-1695 or bshapiro@shapirocommunications.com

Danette Wilson, VP Client Relations
(610) 850-5388 or dwilson@shapirocommunications.com

CONTACT US