Why Invest in a Customer Service Training Program?

There are no secrets when it comes to customer service. Most people like a smile, eye contact, and a pleasant demeanor. It’s no secret that people like being listened to.

Share
Enhancing the passenger experience: ACI’s Employee Engagement Survey for Customer Experience

“Customer experience” is a widely used term, the definition of which can vary depending on the industry. For airports, the customer experience, or perhaps better labeled the “passenger experience,” refers

Share