On April 9, 2017, a passenger was forcibly dragged off a United Airlines flight from Chicago to Louisville, KY. The passenger, Dr. David Dao, had refused to give up his
There are no secrets when it comes to customer service. Most people like a smile, eye contact, and a pleasant demeanor. It’s no secret that people like being listened to.
Organizations depend on competent leadership to grow, prosper and ultimately survive. Typically, communication in the workplace will mimic and follow the communication style of the leaders. Therefore, it’s critical any
What is organizational communication? It’s a term that can elicit different definitions for different people. For simplicity’s sake, here is how I define organizational communication: Organizational communication is the way
“Customer experience” is a widely used term, the definition of which can vary depending on the industry. For airports, the customer experience, or perhaps better labeled the “passenger experience,” refers
2,300 years ago, the noted Greek philosopher Aristotle made a significant discovery when he successfully identified the three core tenants to persuade another human being successfully. Undoubtedly influenced by the
You’re No Harvey Weinstein (not even close), but is your Communication Generating Unintended Consequences? Once again, tales of horrid misconduct and harassment have grabbed the headlines. If it’s at all
