For those who reside where winter’s imprint includes bare trees and prolonged icebox conditions, spring’s arrival is typically met with a gleeful enthusiasm. No matter how well one has adapted

  It’s Valentine’s Day, a day when we express our love, appreciation, and gratitude to those who bring value to our lives.   So on this love day, here’s an inspirational

What can happen in 3 seconds?  The difference between positive and negative, that’s all. At a recent conference held in Philadelphia, a panel devoted to the “Guest Experience” spoke to

Mandating happiness? “You have to want to be here”, was a quote recently attributed to a Trader Joe’s manager when discussing an employee’s performance review.  This quote came from an

Connecting to only almost-50% may win elections, but in organizations? Feel what you may about the election results (and folks are certainly feeling many ways) there’s a powerful lesson to

In last night’s presidential debates, Republican candidate Donald Trump made mention of United States airports, something I cannot recall happening in past presidential debates. He observed in comparison to other

Author Brian Shapiro explores exceptional communication in a distracted world By Nicole Contosta• Wed, Sep 14, 2016 To Brian Shapiro, “technology has presented many ways to supplement the medium of

Like it or not, people are making up stories all the time. You make up stories. I make up stories. Everyone makes up stories. This isn’t a bad thing. It

Our recently published book, Exceptionally Human, was reviewed by The Broad Street Review.  Here’s what they have to say, as it’s quite nice: In his book Exceptionally Human, Successful Communication

This essay originally appeared in Newsworks.org on May 18, 2016.  Click Here to view on the Newsworks.org page. With all that technology has afforded us, until we are actually embedded