Port of Portland (Oregon)
“Brian’s genuine passion for customer service and aviation are palpable…all participants left with great tools to enhance the passenger experience at PDX.”
– Walter Marchbanks, Customer Relations Manager, PDX
Life.io
“Brian kicked-off our annual retreat and led a communications workshop. The workshop was excellent – a good balance of thoughtful dialogue, lecturing and interactive breakout sessions. What stood out most was that several weeks later, team-members were still regularly referring to “Brian-isms”, little gems of wisdom Brian shared during our discussions.”
– Jon Cooper, CEO
Louisville Airport Authroity
“Brian provided us with an effective communication tool that we were able to put into use immediately. Brian’s hands-on style, humorous stories and practical approach to communication enabled our folks stay engaged and leave better able to serve our customers.”
– Karen Scott, Interim Executive Director, Louisville Airport Authority
The Chamber of Commerce for Greater Philadelphia
“Since working with Brian, we’ve all experienced and expressed greater empathy, authenticity, and intentionality around making the Chamber and the Arts + Business Council an engine for innovation and creativity in the region. Brian Shapiro is an impactful change agent!”
– Karin Copeland, Executive Director, Arts + Business Council & Vice President, Membership Engagement, Chamber of Commerce for Greater Philadelphia
Philadelphia International Airport
“The customer service training delivered by Brian was extraordinary – full of practical tips and highly interactive! The theatrical component woven throughout the workshop engaged the audience, even the critics!”
Keesha Lane, Training and Development Manager, Philadelphia International Airport
Southeast Pennsylvania Transit Authority (SEPTA)
“This year we decided to bring on Brian to help choreograph our Customer Experience Summit, with his unique blend of organization, entertainment and understanding of what it means to be Exceptionally Human in a service environment. By all accounts, the Summit was the best ever, with amazing and well-rehearsed presentations, insightful audience participation and visuals aides that helped bring the story into clear focus. I am more than thrilled with the efforts Brian brought to the program and hope we can work together again in the future.”
-Kim S. Heinle, Assistant General Manager, Customer Service & Advocacy
IBM
“The work we did with Brian allowed for a highly effective delivery of crucial sales education content. Participant ratings of the events were extremely positive. Brian’s ability to understand and address our needs, the flexibility to engage on very short notice and the subsequent follow through on the delivery are major contributors to the program’s success.”
Christian Dick, IBM Global Business Services, Learning and Knowledge, Global Learning Consultant Leader, Business Analytics & Strategy