Shapiro Communications serves a diverse client-base across multiple industries, including: Hospitality, Travel, Hi-Tech, Legal, Fortune 500, B2B, B2C, Nonprofit, Governmental, Financial, Higher Education, and more.

The Chamber of Commerce for Greater Philadelphia

“Since working with Shapiro Communications, we’ve all experienced and expressed greater empathy, authenticity, and intentionality around making the Chamber and the Arts + Business Council an engine for innovation and creativity in the region. Brian Shapiro is an impactful change agent!”

– Karin Copeland, Executive Director, Arts + Business Council & Vice President, Membership Engagement, Chamber of Commerce for Greater Philadelphia

Philadelphia International Airport

“The customer service training delivered by Shapiro Communications was extraordinary – full of practical tips and highly interactive! The theatrical component woven throughout the workshop engaged the audience, even the critics!”

Keesha Lane, Training and Development Manager, Philadelphia International Airport

JPF Solutions

“I recently finished reading Brian Shapiro’s ‘EXCEPTIONALLY HUMAN: Successful Communication in a Distracted World’. It is outstanding. Just when you think you have heard and read it all, Brian brings this to market. Brian delves into the complicated arena of communications, with easily digestible ways of understanding how to navigate among all the distractions each of face everyday. Brian guides his audiences to become better communicators by drilling down on it as both an art and a science.”

-Jack Ferguson, President, JFP Solution, former President and CEO of PHLCVB

Southeast Pennsylvania Transit Authority (SEPTA)

“This year we decided to bring on Shapiro Communication to help choreograph our Customer Experience Summit, with their unique blend of organization, entertainment and understanding of what it means to be Exceptionally Human in a service environment. By all accounts, the Summit was the best ever, with amazing and well-rehearsed presentations, insightful audience participation and visuals aides that helped bring the story into clear focus. I am more than thrilled with the efforts Shapiro Communications brought to the program and hope we can work together again in the future.”
-Kim S. Heinle, Assistant General Manager, Customer Service & Advocacy


“The work we did with Shapiro Communications allowed for a highly effective delivery of crucial sales education content. Participant ratings of the events were extremely positive. Shapiro Communication ability to understand and address our needs, the flexibility to engage on very short notice and the subsequent follow through on the delivery are major contributors to the program’s success.”

Christian Dick, IBM Global Business Services, Learning and Knowledge, Global Learning Consultant Leader, Business Analytics & Strategy

Greater Philadelphia Hotel Association

“Your use of the performance really drove home the keys points. To this day, I hear my team referencing things that you spoke about, and they try to emulate what you taught in the class…It definitely left a lasting impression on the team.”

Derek Beckman, General Manager, Courtyard by Marriott @ The Navy Yard Philadelphia

The Board of Pensions of the Presbyterian Church (U.S.A.)

“The takeaways were very clear, and although in some cases quite common sense in nature, oftentimes those are the areas where people need a constant reminder, and the program at Shapiro Communications does just that in a very unique fashion…Kudos to Brian Shapiro on his delivery!”

Lon Burke, Director, Business Innovation and Integration, The Board of Pensions of the Presbyterian Church (U.S.A.)

Philadelphia Industrial Development Corporation

“After attending Shapiro Communications’ Listening Skills Workshop I’ve gained a better understanding for how important it is to have mutual respect when communicating with someone whether it be a supervisor,colleague, or a friend. I would recommend this workshop to everyone!”

Chamor Hollinger, Philadelphia Industrial Development Corporation, Philadelphia, PA

Center City Proprietors Association

“I invited Brian to present a program to our business association on Empathy and Technology in Business. He stepped up to our challenge to customize a creative and interactive program for our association. It was terrific! His performance was not only engaging and professionally executed, it was well organized, full of high quality tips and offered plenty of takeaways for the business owners to put into practice.”

Ben Frank, Executive Director, Center City Proprietors Association, Philadelphia, PA

Social Sales Link

“We brought Brian Shapiro from Shapiro Communications into our group to teach us some valuable communication skills. Through Brian’s engaging personality, creative and innovative skits and eye-opening exercises that followed the presentation – our group learned some invaluable communication tools.”

Brynne Tillman, President, Social Sales Link, Greater Philadelphia Area

Public Interest Law Center of Philadelphia

“Informative, fun, interesting, engaging, and thought-provoking.”

Cheryl Mays, Public Interest Law Center of Philadelphia


Please send all email inquiries to info@shapirocommunications.com

Please make all phone inquiries to 215.805.1695

Shapiro Communications, LLC
245 S. 16th St.
Philadelphia, PA 19102

Brian Shapiro, President
(215) 805-1695 or bshapiro@shapirocommunications.com

Danette Wilson, VP Client Relations
(610) 850-5388 or dwilson@shapirocommunications.com